Case Study, Concept Development 

Reportr is an app that helps University’s stay on top of all of the problems between maintenance and facility problems. 

Summary: Your school wants to improve the upkeep of campus facilities by creating a new system for reporting any facilities that may need maintenance or repair 

Challenge: Design an experience that allows students to report building or equipment issues on campus. Consider the process of those filling the report and of those receiving and taking action on the issue. 

Insight: Students and residents feel as though their is lack of pride in their surroundings. All students want to feel is safety and security especially away from home and in a new atmosphere. Students are doing a million things at once and the last thing on their mind is waiting around to get maintenance fixed. Most students want to help, but if they are spending their time waiting around from the lack of efficiency, they will not want to solve the issue. 

Concept: Creating an effective app that is quick and easy to use for college students to get issues fixed by maintenance.

Strategy: Creating an app that is quick and effective to any user that logs in for the 20th time or the first time. Reportr will allow order and structure for getting problems fixed properly. It is designed for students to use a quick and efficient system to be able to contact their campus maintenance and put in a request form. Not only does the application report problems, it also gets in contact with Campus Safety if needed and additional campus information. 

Drawing from my research and what I have pulled from students around the University of Tampa’s campus I have concluded this experience that will be able to have a better insight on creating this application. Figuring out the user experience by talking it out created a better advantage to developing this application. I have drawn a word map to show my thoughts before taking to sketches. After creating the user experience you must think about the other possibilities that will occur while creating a user experience, like so the dead ends. To me it’s all about thinking “well what’s the next step? Can it do this? Can it do that? Does it stay within the rules of experience? Does this took make sense?”